What is the check-in and check-out policy at Alteza Polanco?
Check-in starts at 15:00 and check-out is by 12:00.
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Alteza Polanco, Mexico City
123US$
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Key details
About the Hotel
Blas Pascal 111,
Mexico City,
Mexico,
Federal District
- Close to Soumaya Museum
Great
8.3
8.7
4.8
4.1
Loved by guests
"Very clean rooms and with plenty of space, which is nice when required to work from the hotel room."
"For the price I don't think you can find something better in the area."
"The hotel is beautifully maintained, quiet, and located in one of Mexico City's most upscale neighborhoods."
Alteza Polanco is a 4-star hotel featuring 70 air-conditioned rooms, including suites with kitchenettes. Guests benefit from free WiFi, a small fitness room, and a restaurant for dining needs.
Rooms & Amenities
Rooms at Alteza Polanco come with
Dining & Nearby Options
Dining options include
Leisure & Local Area
Leisure facilities include a small fitness area and treatments available through the spa services. Alteza Polanco is within easy reach of outdoor attractions and local shopping including
Business & Transportation
For business needs, the hotel offers a
“The hotel sits in the heart of Polanco, one of Mexico City's premier districts, where location alone wins points. I appreciate that you can step outside and find yourself amid upscale shops and a vibrant dining scene. It might not shout luxury, but its solid service, fitness room, and well-maintained rooms make it a smart base for exploring the city.”
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Room Two beds
2 persons
35 m²
2 Double beds
Coffee machine
Air conditioning
room details
Junior Suite two Beds
2 persons
40 m²
2 Double beds
Coffee machine
Air conditioning
room details
Suite
2 persons
40 m²
1 King-size bed
Coffee machine
Air conditioning
room details
Junior Suite One Bed
2 persons
37 m²
Coffee machine
Air conditioning
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Sun terrace
- Spa & wellness centre
- Full body massage
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Alteza Polanco, guests can delight in a captivating culinary experience at ESTELLE, where the warm essence of traditional Mexican cuisine comes alive. This inviting restaurant provides a fulfilling start to the day with breakfast offerings that embrace local flavors within a cozy atmosphere.
Location
Blas Pascal 111,
Mexico City,
Mexico,
Federal District
Map view
Blas Pascal 111,
Mexico City,
Mexico,
Federal District
City landmarks
Museum
Soumaya Museum
920 m
Aquarium
Acuario Inbursa
850 m
Park
Bosque de Chapultepec
3.1
km
Museum
Museo Nacional de Antropologia
3.0
km
Event hall
Auditorio Nacional
2.3
km
Landmark
Avenida Presidente Masaryk
2.5
km
Shopping Area
Antara Fashion Hall
1.4
km
Mall
Pabellon Polanco
670 m
Landmark
Museo Jumex
890 m
Museum
Museo Trick Eye
1.2
km
Landmark
Iglesia de Santa Ines
1.2
km
Shopping Area
Toreo Parque Central
1.8
km
Landmark
Costco Wholesale
730 m
Farm
Parque Lincoln
2.2
km
Night club
Joy Room
880 m
Landmark
Polanco
1.9
km
Landmark
Iglesia de Fatima
610 m
Zoo
Zoologico de Chapultepec
2.9
km
Mall
El Palacio de Hierro
1.1
km
Zoo
Granja las Americas
2.6
km
Shopping Area
Comercial Miyana
1.2
km
Landmark
Casino Royal Yak
850 m
Landmark
Photo Museum Cuatro Caminos
2.2
km
Landmark
Museo del Enervante
840 m
Mall
Plaza Carso Shopping Center
870 m
Church
Iglesia de Nuestra Senora de Covadonga
970 m
Landmark
Paseo Nocturno por el Bosque de Chapultepec
1.8
km
Landmark
Museo Comite Olimpico
920 m
Landmark
Campo Marte
2.2
km
Nearby
Av. Horacio 921
Parroquia de San Agustin
480 m
Restaurants
Restaurante Bellinghausen
270 m
Avenida Ejercito Nacional #1125
Bellinghausen Club Mundet
210 m
Avenida Ejercito Nacional #1125
TOKS Restaurante
250 m
Calle Jaime Balmes Edif. B 5to Piso 11
Fonda Mexicana
170 m
Homero 1910
Peace & Love
340 m
Calle Jaime Balmes 8
Don Pasquale
340 m
Calle Jaime Balmes No. 8 Local 3d Corporativo Polanco
Caldos Riesi
410 m
Av. Ejercito Nacional 1014 Chapultepec Morales
El Parador De Espana
520 m
Calle San Isidro 63 Col Reforma Social
Altamira
580 m
Cerrada de Palomas #22
El cardenal
1.2
km
Avenida Paseo de Las Palmas No. 215
Explore Mexico City
Local Experiences
Getting around
Reviews and Ratings
Reviews from guests about their experience.
William
United States,
February
2025
6.2/10
My stay at Alteza Polanco was a mix of surprise and satisfaction. While the building seemed a bit dated and the lobby didn't impress at first, the cleanliness of my room and the friendly staff more than made up for it. The location was convenient for my business needs in Polanco, though I wished the dining options were a bit more flexible.
Rooms
8.0
The room was spacious and impeccably clean, which I greatly appreciated. However, it felt somewhat outdated, lacking modern amenities.
Service
10.0
The staff were incredibly responsive and helpful, providing assistance whenever I needed it. They made me feel quite welcomed throughout my stay.
Location
9.0
The hotel is situated close to the heart of Polanco, making it easy to reach business meetings and restaurants in the area.
Dining
7.0
I enjoyed the menu at the cafe, but I found it inconvenient that it only served breakfast until 11:30 am, limiting my options as a traveler.
Facilities
7.0
The hotel offers many standard facilities like room service and shuttle services. However, I noticed some areas could use renovations to improve the overall experience.
Charles
United States,
January
2025
7.0/10
During my stay at Alteza Polanco, I found the location great, especially since it was close to the convention center and various attractions like the Soumaya museum. The friendly staff made me feel welcomed, but there were a few shortcomings - like the outdated decor and limited restaurant hours. Overall, it was a solid experience, though there is room for improvement.
Rooms
6.0
I appreciated the cleanliness of my room, but it felt quite dated and could benefit from some renovations.
Service
10.0
Customer service was excellent; the staff was very helpful and always willing to assist with anything I needed.
Location
8.0
The hotel's location in Polanco was convenient, being near many private residences and within walking distance to key attractions.
Dining
6.0
The restaurant had a delicious menu, but I was disappointed that it closed by 11:30 am, limiting my options for breakfast.
Facilities
5.0
The basic facilities were adequate, but some amenities like the coffee machine in my room were not working properly.
Michael
United States,
December
2024
6.4/10
I found Alteza Polanco to be a comfortable option for my business trip. The staff were friendly and helpful, always ensuring that my needs were met. however, the hotel does have room for improvement, particularly in the breakfast setup and some facilities. Overall, it was a solid stay, primarily benefiting those on business.
Rooms
6.0
The rooms are spacious and clean, yet they do feel a bit outdated and lack charm. I appreciated the comfortable layout, but the bathroom was rather bland and didn't quite meet my expectations.
Service
8.0
Customer service was truly excellent. The staff were always ready to assist, and I felt taken care of throughout my stay. though I encountered some issues with Wifi and breakfast timing.
Location
7.0
The location is convenient for business, tucked away in a quieter area in Polanco but close to the convention center and restaurants. While it isn't the most picturesque neighborhood, it had easy access to main areas.
Dining
5.0
Breakfast could use some improvement; it felt crowded with only one staff member managing the service. While the food was okay, I would have preferred it to be included in my stay and offered in a calmer environment.
Facilities
6.0
The hotel provides essential facilities like room service and laundry, yet some amenities felt underwhelming, especially the breakfast setup. Overall, it served my needs but lacked the polish of a four-star experience.
Mary
United States,
December
2024
6.4/10
My stay at Alteza Polanco was surprising, to say the least. While the building's exterior felt dated and the lobby could use a refresh, the cleanliness of my room and the fantastic location made up for it. The staff were incredibly helpful, which added to the overall experience. I would recommend this place if you're not looking for luxury but want something comfortable and affordable.
Rooms
10.0
The rooms were large and tidy, providing a comfortable stay. The cleanliness was above my expectations, which I appreciated.
Service
10.0
Customer service was great. The staff were kind and eager to assist whenever needed, ensuring a pleasant experience during my stay.
Location
10.0
Conveniently located in a safe area, it was close to dining options and only about a 10-minute walk to the museums. Perfect for my needs!
Dining
7.0
I tried the small cafe nearby, which was a nice touch. Breakfast was a bit hectic with one staff member trying to attend to everyone, but the food was decent.
Facilities
8.0
Facilities included essential services like laundry and room service, which added convenience to my stay.
Jack
United States,
December
2024
6.0/10
I had a pleasant stay at Alteza Polanco, where the friendly staff really made a difference. The location is convenient, especially for business in Polanco, though it lacks some charm typical of more touristy areas. However, the restaurant's limited hours and a few maintenance issues in the room brought my rating down a bit.
Rooms
5.0
The room was clean but felt quite outdated. The bathroom was small and somewhat bland, which was disappointing for the rate I paid.
Service
10.0
Customer service was excellent; the staff were very helpful and always ready to assist. I appreciated the attention I received during my stay.
Location
8.0
The hotel is in a good area of Polanco, close to the convention center, making it very convenient for business travel.
Dining
6.0
While the menu was delicious, it's a letdown that the restaurant only serves breakfast until 11:30 AM. This can be inconvenient for a late riser like me.
Facilities
7.0
Facilities were decent, but the coffee machine in my room wasn't working. Fortunately, the staff promptly brought me coffee from the front desk.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
is available in for free.
Breakfast
The hotel offers a full breakfast at the price of US$16 per person per day.
Pets
Pets are not allowed.
Number of floors:
7
Number of rooms:
70
FAQs
About Alteza Polanco
What are the breakfast options available at Alteza Polanco?
Breakfast is available for an additional charge of 16 USD.
Does Alteza Polanco provide free Wi-Fi?
The hotel offers complimentary wireless Internet access throughout the property.
What room amenities are available at Alteza Polanco?
Rooms include air conditioning, a flat-screen TV, a kitchenette with a microwave and coffee maker, and free toiletries in private bathrooms.
Is there a restaurant on-site at Alteza Polanco?
The hotel features an on-site restaurant, Estelle, which serves Mexican cuisine from 7:00 to 22:00.
How far is Alteza Polanco from the nearest airport?
The hotel is located approximately 16 km from Benito Juárez International Airport.
What fitness facilities are available at Alteza Polanco?
The hotel offers a small fitness room equipped with 3 fitness devices.
How close is Alteza Polanco to major attractions?
The hotel is just a 10-minute drive from Chapultepec Park and Paseo de la Reforma.
What nearby dining options are available around Alteza Polanco?
Nearby restaurants include Hosteria de la Selva Negra, TOKS Restaurante, and Bellinghausen Club Mundet, all within 0.5 km.
Does Alteza Polanco offer any business services?
The hotel features a meeting room and conference space for business needs.
What languages do the staff at Alteza Polanco speak?
The staff is multilingual and can assist guests in English and Spanish.
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